Residential Underground

Residential Underground
  Parks & Sons is proud to provide this unique, convenient refuse option in select Active Adult Retirement communities throughout the West Valley. Thirty-gallon cans are recessed into the ground and covered by a lid. On service days, our professional, friendly crews lift the lid, remove the can emptying all refuse, and return the bin with the lid closed. No forgetting to push those heavy cans to the street on collection days. No unsightly containers. Simple, convenient, and clean service provided by a professional crew!

Service Areas

Underground service is currently offered in the following Del Webb planned retirement communities: Arizona Traditions, Corte Bella, Sun City, Sun City Grand, and Sun City West. View Service Area Maps — Underground Service in a larger map

Holiday Schedule

Holidays mentioned below may affect your regular collection schedule. Service days that fall on or after a recognized holiday (listed below) will be delayed one day that week. Service days that fall before a recognized holiday are not affected and will remain on schedule. If a holiday is not mentioned in the schedule, your trash and recycling collections will not be affected.
New Years – observed
Monday, January 2
Monday
2
No
Service
Tuesday
3
Monday Collection
Wednesday
4
Tuesday Collection
Thursday
5
Wednesday Collection
Friday
6
Thursday Collection
Saturday
7
Friday Collection
Memorial Day
Monday, May 29
Monday
29
No
Service
Tuesday
30
Monday Collection
Wednesday
31
Tuesday Collection
Thursday
1
Wednesday Collection
Friday
2
Thursday Collection
Saturday
3
Friday Collection
Independence Day
Tuesday, July 4
Monday
3
Normal Collection
Tuesday
4
No
Service
Wednesday
5
Tuesday Collection
Thursday
6
Wednesday Collection
Friday
7
Thursday Collection
Saturday
8
Friday Collection
Labor Day
Monday, September 4
Monday
4
No
Service
Tuesday
5
Monday Collection
Wednesday
6
Tuesday Collection
Thursday
7
Wednesday Collection
Friday
8
Thursday Collection
Saturday
9
Friday Collection
Thanksgiving
Thursday, November 23
Monday
20
Normal Collection
Tuesday
21
Normal Collection
Wednesday
22
Normal Collection
Thursday
23
No
Service
Friday
24
Thursday Collection
Saturday
25
Friday Collection
Christmas
Monday, December 25
Monday
25
No
Service
Tuesday
26
Monday Collection
Wednesday
27
Tuesday Collection
Thursday
28
Wednesday Collection
Friday
29
Thursday Collection
Saturday
30
Friday Collection
New Years – observed
Monday, January 1, 2018
Monday
1
No
Service
Tuesday
2
Monday Collection
Wednesday
3
Tuesday Collection
Thursday
4
Wednesday Collection
Friday
5
Thursday Collection
Saturday
6
Friday Collection

Recycling

Following is a list of materials included in the curbside recycling collection. To view the full recycling documentation, download the appropriate printable document located in the right column.

Non-recyclable materials:

Following is a list of materials that should not be included with the recycling collection.
  • Plastic bags
  • Shredded paper
  • Carpeting
  • Clothing
  • Diapers
  • Fast food material
  • Hangers (metal or plastic)
  • Landscaping / yard waste
  • Styrofoam (packing peanuts)
  • Construction waste
  • Appliances
  • Vehicle parts
  • Microwave trays
  • Mirrors
  • Mirrors
  • Window / auto glass
  • Light bulbs
  • Ceramics
  • Procelain
  • Glass cookware/bakeware
  • Paper in contact with food

Recycling collection days:

Please use the schedule below to identify your recycling collection days. Note that there is no recycling collection on the 5th Wednesdays.
  • Arizona Traditions (AT) : 1st and 3rd Wednesdays
  • Corte Bella (CB) : 1st and 3rd Wednesdays
  • Sun City (SC) : 2nd and 4th Wednesdays
  • Sun City Grand (SG) : 1st and 3rd Wednesdays
  • Sun City West (SW) : 1st and 3rd Wednesdays

Container:

Recyclables can be placed in the bin(s) of your choice (e.g. cardboard boxes, baskets, paper bags, etc). Do not place recyclables in plastic bags as they contaminate the recycling load. If you use a reusable container, cardboard box, or basket to store your recyclables, we will not take your container but will leave it for your next recycle day. To view examples of possible recycling containers, click here.

Preparation:

Recyclables need to be relatively clean, dry, and empty. Lightly rinse the recycling container, if necessary, to remove food particles. Please be conscientious of your water use while rinsing the containers. Remove non-recyclable material from the recyclable item (such as plastic cereal inserts). Plastic and metal caps and labels do not need to be removed from the recyclable items.

Separation:

You do not need to sort or separate your recyclables from one another. This is a single-stream recycling program, meaning that all recyclable items are placed into the bin together (e.g. glass can be mixed with plastic, paper mixed with aluminum cans, etc.).

Placement:

Recyclable items should be placed at the end of your driveway on the side opposite of the underground can. Containers put out by your underground may appear to be trash, and may not get picked up on your recycling day. All items must be taken to the curb (or service alley for condo customers) by 5:30 a.m. the day of collection. Recycling collection is unaffected by the rain! If you prefer to deliver your recyclables to your favorite charity, please continue to do so. For more details on Parks & Sons’ recycling efforts, click here.

Service Policies

Collection Time:

To be sure of service, please have your trash out the night before your service day, or by 5:30 a.m. the day of service as trucks will start collecting by 6:00 a.m.

Placement:

All trash will be collected from the area immediately surrounding your underground container or alley, as we will not come up on your property. Ensure that the area surrounding your underground can is clear of plants, vehicles, etc. that could prohibit our employees from safely emptying your trash can. Please do not put anything you want to keep near your trash can — we do not want our employees to accidentally dispose of something not intended for the trash. If you use a box or other container to dispose of trash but want to keep the box or container, please mark “SAVE” clearly on the side so our workers can see it. If you want it taken, mark “PLEASE TAKE” on the side.

Containment:

Trash must be contained in regulation sized cans (not to exceed 35 gallons), bags, or boxes in a manner not to be considered unsafe and not to exceed 50 pounds. Heavy underground cans can be hazardous to our workers’ health! Citrus from your trees, for example, can add up to a lot of weight. Placing these heavy loads in a container above the ground can help immensely. Cooking oils may leave permanent stains on driveways, sidewalks, and pavement. If you have any type of cooking oil to be disposed of, please contact Customer Service to arrange for a separate pick up free of charge. If you use syringes, please dispose of your needles in a sealed container (e.g. coffee can or milk jug).

Trimmings:

Excess yard debris and trimmings must be contained or tied in bundles so the workers are able to handle them by the tie. All trimmings must be less than 4 feet in length and cannot weigh more than 50 pounds. Cactus must be placed in throwaway/disposable boxes. These boxes will not be returned.

Unacceptable Waste:

Remodeling/construction debris, dirt, rocks, cement, or roofing shingles cannot be taken with the regular collection. If you need to dispose of these types of items, please contact Customer Service to make special arrangements (additional charges will apply). Materials such as motor oils, tires, car batteries, chemicals, and paint cannot be placed in the regular trash as they are considered hazardous. For proper disposal methods, contact Customer Service or click on the Hazardous Waste link.

Large/Bulk Item Disposal:

If you have an excessive amount of trash or large items to be disposed of, review the Bulk Collection page or contact Customer Service to arrange for a special pickup and pricing. Fees are dependent on the volume, size of item(s), etc.

Billing

Parks & Sons does not operate on a part-time basis. Once service is started on a home it is continuous. Service may be stopped only if the home is vacant for at least one year and our office is notified in advance. Continuous service is a protection for you the homeowner, helps to keep our city clean, and allows us to keep annual rates for trash collection one of the lowest in the area. Should you sell your home, please notify Customer Service to avoid any confusion in your billing.

Returned checks:

For every returned check, a fee will be assessed to the account each time it is returned. Service may be suspended and/or terminated without notice if an account has a history of returned checks, or the returned check was remitted to pay a past due balance on the account.

Check remittance:

When submitting a check as payment, you authorize Parks & Sons to use information from your check to make a one-time electronic fund transfer (EFT) from your account. When this information is used from your check to make an EFT, funds may be withdrawn from your account as soon as the same day payment is received and your financial institution will not return the original check.

Credit/Debit cards:

To pay your bill using a credit or debit card, you may submit payment online using the My Account portal or call Customer Service. Parks & Sons currently accepts Visa, MasterCard, and Discover.

Automatic Payment:

Enroll in our Auto Pay service to have your account balance automatically deducted from your credit or debit card account.

Late Payment:

A late fee of will be charged on any outstanding balances that are past due. Late fees are subject to change at any time and without prior notice. Charges will be assessed on any unpaid balance remaining after the due date as indicated on the billing statement.

Correspondence:

Do not mail correspondence or service requests with your payment. Correspondence may be sent utilizing the following methods: MAIL: Parks & Sons of Sun City, Inc., 11217 W. Nevada Ave., Youngtown, AZ 85363. FAX: (623) 977-7518. EMAIL: service@parksandsons.com. Please be sure to include your name, service address, contact information, and the best time to be reached.

Payment stub:

To ensure proper credit, please return your stub with remittance. If you choose to pay your bill utilizing your bank’s online payment system, please be sure to reference your account number (located on the front of this remittance stub). It is not necessary to mail the payment stub if paying via your bank’s online payment system.

Service suspension/termination:

All billing will reflect current charges and any delinquent amount. If the past due amount is not paid by the date indicated on the invoice, no further notice will be provided and service may be suspended and/or terminated for non-payment. Once stopped for non-payment, there will be a fee to resume service and payment will be required in the form of cash, money order, or credit/debit card to avoid a waiting period. Accounts that have a recurring history of service termination for non-payment may require an additional deposit prior to service re-activation.

Service changes:

Modifications to your service must be requested in person, over the phone, or in writing. If you must change your service for any reason, please be sure to contact Customer Service in advance as you will continue to be billed until such notification is received and processed.

FAQ

What should I do if I am moving?

Prior to moving, please complete the online form or contact Customer Service as soon as possible so that we can arrange for service modification. Please provide sufficient time to ensure that the changes you request occur on schedule. If we are not notified in advance of the service change, you will be responsible for services provided through the time notification is received.

How do I add or remove services?

Need to change your level of service? Please complete the online form or contact Customer Service to have a representative contact you by the next business day.

How do I reactivate my service once it has been stopped?

Please complete the online form or contact Customer Service and a representative will contact you within one business day to restart service. In some areas, a reactivation fee may be required.

What should I do if my pickup was missed?

We take great pride in our service and we want to ensure your satisfaction. If you feel that your collection has been missed, complete the online form or contact Customer Service. Please note that we do not guarantee collection times, only scheduled collection days. Collection schedules may also be affected by recognized holidays as mentioned in the Holiday Schedule. Here is a simple checklist to help ensure collection:
  • Items out at the curb no later than 5:30 am the day of service
  • The area immediately surrounding your underground can is clear of plants, vehicles, etc.
  • Weight does not exceed 50 pounds
  • Hazardous waste is not thrown in the container

What items should not be placed in my container?

The following items should not be placed into your container:
  • Dirt, rock, concrete, construction debris, or sod (click here for disposal options)
  • Flammable materials such as oil, gas, or paint (click here for disposal options)
  • Hot ashes or coals
  • Hazardous materials (click here for disposal information)
Placing these items in the container can cause serious damage to equipment and/or pose serious health and safety risks. Complete an online form or contact Customer Service if you have more questions on how to properly dispose of these materials.

How can I get my underground lid repaired/replaced?

We offer customers a free service to repair your underground container lid. To schedule a repair, complete the online form or contact Customer Service and a representative will contact you within 1 business day. If the lid needs to be replaced, you can purchase a new one from your local Ace Hardware or True Value Hardware.

What if I have more trash than will fit into my underground can?

In addition to the 30-gallon underground container, Parks & Sons will also collect up to 10 additional bags or boxes each collection day at no additional charge. In order for our crews to collect the extra debris, it must be properly contained in a bag or box and not weigh more than 50 pounds. Remodeling/construction debris, dirt, rocks, cement, or roofing shingles cannot be taken with the regular collection. We offer many options to dispose of high volume or specialty refuse. Click here to view additional services that can accomodate your needs.

How do I dispose of large appliances?

We offer many different services to dispose of your large appliances or bulky items. Click here to learn more about these services. You may also complete an online form or contact Customer Service to schedule a bulk collection.

Can I rent a container for a home construction or remodeling project?

Absolutely! We offer numerous solutions to fit your project needs. From kitchen remodels to new home builds, we will offer you the right service for your project. Click here to compare some of the available services. Request a quote by completing the online form or contact Customer Service and a representative will be in touch within 1 business day.

Do you offer services for construction projects?

Yes! We work with many large contractors to complete their complex jobs at multiple sites. We know the importance of reliability, speed, and placement on a construction site, and we will do everything we can to keep your site clean and efficient. Complete the online form or contact Customer Service to request a quote.