Frequently Asked Questions

Below is a list of topics we receive questions about most often. Click the question to reveal the answer. If you cannot find what you’re looking for, please try searching the site using the search bar or contact Customer Service.

General

General Questions

What items should not be placed in my container?

The following items should not be placed into your container:
  • Dirt, rock, concrete, construction debris, or sod (click here for disposal options)
  • Flammable materials such as oil, gas, or paint (click here for disposal options)
  • Hot ashes or coals
  • Hazardous materials (click here for disposal information)
Placing these items in the container can cause serious damage to equipment and/or pose serious health and safety risks. Complete an online form or contact Customer Service if you have more questions on how to properly dispose of these materials.

How do I place a service request?

Placing a service request is easy. Simply complete our service request form and a customer service representative will contact you. You may also contact Customer Service Monday - Friday between the hours of 8:00am - 4:00pm at (623) 974-4791.

Can I rent a container for a home construction or remodeling project?

Absolutely! We offer numerous solutions to fit your project needs. From kitchen remodels to new home builds, we will offer you the right service for your project. Click here to compare some of the available services. Request a quote by completing the online form or contact Customer Service and a representative will be in touch within 1 business day.

Do you offer services for construction projects?

Yes! We work with many large contractors to complete their complex jobs at multiple sites. We know the importance of reliability, speed, and placement on a construction site, and we will do everything we can to keep your site clean and efficient. Complete the online form or contact Customer Service to request a quote.

How can I contact customer service?

Customer Service is available Monday to Friday from 8:00am to 4:00pm. Representatives can be reached by phone (623) 974-4791, fax (623) 977-7518, or via our online form.

Billing

Billing

What forms of payment are accepted?

Parks & Sons accepts the following forms of payment:
  • Credit card (Visa, MasterCard, Discover)
  • Debit card (Visa, MasterCard, Discover)
  • Check
  • Money Order
  • Cash (in-office only)

What payment options are available?

Payments may be remitted using the following options:
  • Online (My Account customer portal)
  • Automatic (AutoPay service)
  • Phone (Automated Account Information Line at 623.974.4791, option 1)
  • Mail (P.O. Box 1158  |  Sun City, AZ 85372)
  • In-office (11217 W. Nevada Ave.  |  Youngtown, AZ 85363)

Can I use my bank’s bill paying service?

Yes. You may pay your bill free of charge in the My Account Customer Portal; you may also pay using your bank, credit union, or bill consolidator website. If you decide to utilize your bank, credit union, bill consolidator to remit payment, please be sure to reference your six-digit account number (found on your invoice). You do not need to mail in your payment stub separately.

Underground Service

Residential Underground

What should I do if I am moving?

Prior to moving, please complete the online form or contact Customer Service as soon as possible so that we can arrange for service modification. Please provide sufficient time to ensure that the changes you request occur on schedule. If we are not notified in advance of the service change, you will be responsible for services provided through the time notification is received.

How do I add or remove services?

Need to change your level of service? Please complete the online form or contact Customer Service to have a representative contact you by the next business day.

How do I reactivate my service once it has been stopped?

Please complete the online form or contact Customer Service and a representative will contact you within one business day to restart service. In some areas, a reactivation fee may be required.

What should I do if my pickup was missed?

We take great pride in our service and we want to ensure your satisfaction. If you feel that your collection has been missed, complete the online form or contact Customer Service. Please note that we do not guarantee collection times, only scheduled collection days. Collection schedules may also be affected by recognized holidays as mentioned in the Holiday Schedule. Here is a simple checklist to help ensure collection:
  • Items out at the curb no later than 5:30 am the day of service
  • The area immediately surrounding your underground can is clear of plants, vehicles, etc.
  • Weight does not exceed 50 pounds
  • Hazardous waste is not thrown in the container

What items should not be placed in my container?

The following items should not be placed into your container:
  • Dirt, rock, concrete, construction debris, or sod (click here for disposal options)
  • Flammable materials such as oil, gas, or paint (click here for disposal options)
  • Hot ashes or coals
  • Hazardous materials (click here for disposal information)
Placing these items in the container can cause serious damage to equipment and/or pose serious health and safety risks. Complete an online form or contact Customer Service if you have more questions on how to properly dispose of these materials.

How can I get my underground lid repaired/replaced?

We offer customers a free service to repair your underground container lid. To schedule a repair, complete the online form or contact Customer Service and a representative will contact you within 1 business day. If the lid needs to be replaced, you can purchase a new one from your local Ace Hardware or True Value Hardware.

What if I have more trash than will fit into my underground can?

In addition to the 30-gallon underground container, Parks & Sons will also collect up to 10 additional bags or boxes each collection day at no additional charge. In order for our crews to collect the extra debris, it must be properly contained in a bag or box and not weigh more than 50 pounds. Remodeling/construction debris, dirt, rocks, cement, or roofing shingles cannot be taken with the regular collection. We offer many options to dispose of high volume or specialty refuse. Click here to view additional services that can accomodate your needs.

How do I dispose of large appliances?

We offer many different services to dispose of your large appliances or bulky items. Click here to learn more about these services. You may also complete an online form or contact Customer Service to schedule a bulk collection.

Can I rent a container for a home construction or remodeling project?

Absolutely! We offer numerous solutions to fit your project needs. From kitchen remodels to new home builds, we will offer you the right service for your project. Click here to compare some of the available services. Request a quote by completing the online form or contact Customer Service and a representative will be in touch within 1 business day.

Do you offer services for construction projects?

Yes! We work with many large contractors to complete their complex jobs at multiple sites. We know the importance of reliability, speed, and placement on a construction site, and we will do everything we can to keep your site clean and efficient. Complete the online form or contact Customer Service to request a quote.

Barrel Service

Barrel Service

Where should I place my barrel(s) for collection?

The front of the barrel(s) must be facing the street with at least four feet of clearance in all directions from any obstacle. Please do not place barrels near vehicles, fences, mailboxes, etc. that might be damaged by the automated arms. Placing barrels near obstacles may prevent your trash from being collected.

Where should I place my container on collection day?

To ensure that your service is completed on collection day, please follow these simple guidelines:
  • Place the container at the curb, no more than 2 feet from the street
  • Container lid opening should face the street with the handles facing toward your house
  • Area surrounding your container should be clear of vehicles, mailboxes, plants, overhead wires, etc. Our drivers should be able to easily access your container using the automated equipment.
  • If you have two or more containers, please place them at least 4 feet apart

What should I do if I am moving?

Prior to moving, please complete the online form or contact Customer Service as soon as possible so that we can arrange for service modification. Please provide sufficient time to ensure that the changes you request occur on schedule. If we are not notified in advance of the service change, you will be responsible for services provided through the time notification is received.

How do I add or remove services?

Need to change your level of service? Please complete the online form or contact Customer Service to have a representative contact you by the next business day.

How do I reactivate my service once it has been stopped?

Please complete the online form or contact Customer Service and a representative will contact you within one business day to restart service. In some areas, a reactivation fee may be required.

What should I do if my collection is missed?

We take great pride in our service and we want to ensure your satisfaction. If you feel that your collection has been missed, complete the online form or contact Customer Service and a representative will respond as quickly as possible. Please note that we do not guarantee collection times, only scheduled collection days. Collection schedules may also be affected by recognized holidays as mentioned in the Holiday Schedule. Here is a simple checklist to help ensure collection:
  • Containers out at the curb no later than 5:30 am the day of service
  • The area surrounding your container is clear of vehicles, mailboxes, shrubbery, overhead wires, etc.
  • Container is not overloaded (all refuse should be inside the container with the lid closed)
  • Hazardous waste is not thrown in the container

What items should not be placed in my container?

The following items should not be placed into your container:
  • Dirt, rock, concrete, construction debris, or sod (click here for disposal options)
  • Flammable materials such as oil, gas, or paint (click here for disposal options)
  • Hot ashes or coals
  • Hazardous materials (click here for disposal information)
Placing these items in the container can cause serious damage to equipment and/or pose serious health and safety risks. Complete an online form or contact Customer Service if you have more questions on how to properly dispose of these materials.

What should I do if my equipment needs repair?

Broken lid? Damaged lock? Cracked wheel? Please complete the online form or contact Customer Service to schedule a repair or rotation of your equipment. Typically, there is no charge to repair equipment damage caused by regular use.

What if I have more refuse than will fit into my container?

As part of our automated collection process, drivers can only collect material that is inside your container (not to be overfilled). If your container is frequently overflowing, you may consider the following options:
  • Arrange for a one-time extra collection on your container
  • Request more containers at your location
  • Schedule a bulk collection
We also offer many options to dispose of high volume or specialty refuse. Click here to view additional services that can accomodate your needs. Request a quote now by completing an online form or contacting Customer Service.

How do I dispose of large appliances?

We offer many different services to dispose of your large appliances or bulky items. Click here to learn more about these services. You may also complete an online form or contact Customer Service to schedule a bulk collection.

Commercial Service

Commercial Service

What should I do if I am moving?

Prior to moving, please complete the online form or contact Customer Service as soon as possible so that we can arrange for service modification. Please provide sufficient time to ensure that the changes you request occur on schedule. If we are not notified in advance of the service change, you will be responsible for services provided through the time notification is received.

How do I add or remove services?

Need to change your level of service? Please complete the online form or contact Customer Service to have a representative contact you by the next business day.

How do I reactivate my service once it has been stopped?

Please complete the online form or contact Customer Service and a representative will contact you within one business day to restart service. In some areas, a reactivation fee may be required.

What items should not be placed in my container?

The following items should not be placed into your container:
  • Dirt, rock, concrete, construction debris, or sod (click here for disposal options)
  • Flammable materials such as oil, gas, or paint (click here for disposal options)
  • Hot ashes or coals
  • Hazardous materials (click here for disposal information)
Placing these items in the container can cause serious damage to equipment and/or pose serious health and safety risks. Complete an online form or contact Customer Service if you have more questions on how to properly dispose of these materials.

What should I do if my equipment needs repair?

Broken lid? Damaged lock? Cracked wheel? Please complete the online form or contact Customer Service to schedule a repair or rotation of your equipment. Typically, there is no charge to repair equipment damage caused by regular use.

What if I have more refuse than will fit into my container?

As part of our automated collection process, drivers can only collect material that is inside your container (not to be overfilled). If your container is frequently overflowing, you may consider the following options:
  • Arrange for a one-time extra collection on your container
  • Request more containers at your location
  • Schedule a bulk collection
We also offer many options to dispose of high volume or specialty refuse. Click here to view additional services that can accomodate your needs. Request a quote now by completing an online form or contacting Customer Service.

How do I dispose of large appliances?

We offer many different services to dispose of your large appliances or bulky items. Click here to learn more about these services. You may also complete an online form or contact Customer Service to schedule a bulk collection.

Can I rent a container for a home construction or remodeling project?

Absolutely! We offer numerous solutions to fit your project needs. From kitchen remodels to new home builds, we will offer you the right service for your project. Click here to compare some of the available services. Request a quote by completing the online form or contact Customer Service and a representative will be in touch within 1 business day.

Do you offer services for construction projects?

Yes! We work with many large contractors to complete their complex jobs at multiple sites. We know the importance of reliability, speed, and placement on a construction site, and we will do everything we can to keep your site clean and efficient. Complete the online form or contact Customer Service to request a quote.

Industrial Service

Industrial Service

How do I reactivate my service once it has been stopped?

Please complete the online form or contact Customer Service and a representative will contact you within one business day to restart service. In some areas, a reactivation fee may be required.

What items should not be placed in my container?

The following items should not be placed into your container:
  • Dirt, rock, concrete, construction debris, or sod (click here for disposal options)
  • Flammable materials such as oil, gas, or paint (click here for disposal options)
  • Hot ashes or coals
  • Hazardous materials (click here for disposal information)
Placing these items in the container can cause serious damage to equipment and/or pose serious health and safety risks. Complete an online form or contact Customer Service if you have more questions on how to properly dispose of these materials.

Can I rent a container for a home construction or remodeling project?

Absolutely! We offer numerous solutions to fit your project needs. From kitchen remodels to new home builds, we will offer you the right service for your project. Click here to compare some of the available services. Request a quote by completing the online form or contact Customer Service and a representative will be in touch within 1 business day.

Do you offer services for construction projects?

Yes! We work with many large contractors to complete their complex jobs at multiple sites. We know the importance of reliability, speed, and placement on a construction site, and we will do everything we can to keep your site clean and efficient. Complete the online form or contact Customer Service to request a quote.